New Delhi: The Ministry of Road Transport and Highways (MoRTH) has rolled out new rules aimed at unpaid toll charges, part of a broader effort to modernize toll collection across National Highways.
The updated framework supports the Multi-Lane Free Flow (MLFF) tolling system, which enables vehicles to pass through toll plazas without stopping. Using FASTag technology and Automatic Number Plate Recognition (ANPR), toll payments are automatically processed.
Under the revised regulations, drivers who cross toll points without payment will face double charges. However, there’s a silver lining—a 72-hour window allows users to settle their dues at the original rate after receiving an electronic notice.
Missed Toll Payment? Pay Double—But There’s Hope!
The new guidelines define an unpaid user fee as any missed payment recorded electronically during a vehicle’s passage. Owners will receive an e-notice via SMS, email, or mobile app detailing where and when they crossed the toll, along with the amount owed. This notice kicks off the 72-hour countdown for resolving the issue.
To enhance enforcement measures, these systems will connect with the VAHAN national vehicle registry for better tracking of unpaid fees. Vehicle owners can contest notices by filing a grievance online within that same 72-hour period. If no action is taken within 15 days, outstanding charges may be logged in the VAHAN system, potentially restricting access to vehicle-related services until debts are cleared.
Additionally, contracts have been awarded for barrier-free toll systems at 15 locations nationwide including Haryana and Gujarat. The Choryasi toll plaza in Gujarat is set to become India’s first barrier-less facility.
As digital adoption increases, MoRTH reports daily FASTag collections averaging ₹186 crore and over 1 crore electronic transactions per day for FY 2025–26 up till December.