Swiggy (Swiggy Ltd, NSE: SWIGGY / BSE: 544285), India’s pioneering on-demand convenience platform, today announced the rollout of its 24×7 AI Business Partner- Guru- a platform innovation specifically for its restaurant partners. This one-of-its-kind, AI Assistant is designed to empower Swiggy’s restaurant partners by enabling them to take data-driven decisions, optimize sales funnels, and resolve operational queries in seconds- all through an easy-to-use, single conversational chat. The interface is available in over 20 vernacular languages including Hindi, Kannada, Tamil, Assamese, Marathi, Punjabi, Bengali, Gujarati, Malayalam, and Telugu. Additionally, it can enable restaurant partners to manage their ads and discount campaigns as well as view their payout annexures in detail, including tax reports, and payout summaries.
With Guru, Swiggy’s restaurant partners have a 24×7 AI assistant that can help them with a variety of tasks and queries aimed at simplifying day-to-day restaurant management. Restaurant partners can use Guru to start, review, and modify their ad campaigns instantly- all via a single chat prompt. In addition to this, they can get a full funnel analysis of their GMV and orders, along with a detailed report on what is not working well and recommendations to fix it. Guru has been designed to evaluate across key metrics – including sales, orders, AOV and 30+ other metrics, tracked consistently over time.
This is not all. Menu insights on Guru allow partners to add items, generate descriptions, and highlight top-selling items to deliver personalized insights, by analyzing the category performance and what is working for them.
Elaborating on the launch Rohit Kapoor, CEO, Swiggy Food Marketplace said, “Today, AI has redefined how businesses operate and is driving higher efficiency across industries. Having partnered with restaurants for over 12 years, we understand the operational demands and constant multi-tasking that our partners navigate every single day. Integrating AI into their everyday workflows is a natural next step in our journey together. With Guru, we are introducing an intuitive, AI-first assistant that redefines daily restaurant management, providing 24×7 support, faster query resolution, and actionable performance insights that help grow their business.”
Launching across 720+ cities, Guru will benefit over 2.7 lakh restaurants, ranging from neighbourhood kitchens to multi-outlet restaurants. The innovation reflects Swiggy’s ongoing commitment to equip restaurant partners with tools to streamline their operations, enhance profitability and democratize access to real-time insights.