ICICI Prudential Life Insurance has posted an industry leading claim settlement ratio of 99.33% for H1-FY2026, the highest amongst top life insurance companies in the country. Importantly, the average claim settlement turnaround time was just 1.1 days for non-investigated claims. Also, during this period, the total value of death claims settled by the Company was at Rs. 893.38 crore.Mr. Amish Banker, Chief Operations Officer, ICICI Prudential Life Insurance said, “Our claim settlement process is designed to deliver enhanced customer experience and we handle every claim with utmost sensitivity.In H1-FY2026, we had a claim settlement ratio of 99.33% and our average claim settlement turnaround time for non-investigated claims was just 1.1 days.
Besides, we settled death claims totalling over Rs. 893.38 crore in the same period.Our customer-first approach and strong focus towards digitalisation empowers us to deliver quick claim settlements, providing timely financial relief when families need it most. With convenient platforms like our mobile app, WhatsApp, chatbot and website, claimants can lodge and track claims easily.Notably, under our “Claim for Sure” initiative that promises to settle eligible claims in one-day after all documents are submitted, we have settled death claims amounting to Rs. 157.25 crore in H1-FY2026.
We had an industry leading claim settlement ratio in the last quarter as well – in Q1-FY2026 it was 99.60%.”