Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited, India’s largest operator of Public Private Partnership airports – today announced a strategic deal with AIONOS, an InterGlobe Enterprises company and global leader in enterprise AI, to implement a multi-lingual omni-channel agentic AI solution that would enhance the conventional passenger help desk experience for passengers.
The new solution would not just provide consistent engagement experience across all channels across all Adani Airports, but connect with passengers to offer personalised, multilingual support like never before. Through this collaboration, AIONOS will bring its proprietary Agentic AI platform, IntelliMate™, delivering domain-led Conversational AI and automation, enabling Adani Airports to engage with customers and employees across multiple touchpoints, including voice, chat, web, and mobile, in their preferred languages.
The AI-driven solution will act as a 24×7 intelligent concierge, helping travellers access flight updates, gate information, baggage status, directions, and airport services instantly, in multiple languages, including English, Hindi, and regional dialects. Through this unified orchestration across channels, the platform will ensure consistent, context-aware experiences, significantly improving passenger satisfaction and reducing service turnaround times. This AI-driven system aims to enhance customer experience, streamline support operations, and promote inclusivity across Adani’s vast ecosystem of airports.
AAHL continues to advance its digital transformation strategy through a suite of forward-looking initiatives aimed at redefining passenger journeys across its airports. With a strong emphasis on convenience, comfort, personalisation and innovation, these initiatives align with AAHL’s vision of transforming the airports into holistic lifestyle destinations while setting global standards in operational excellence.
AAHL’s digital strategy rests on three key pillars:
- B2B Collaboration that brings the airport ecosystem together for seamless operations,
- top tier passenger experience, and,
- continued focus on building best in class digital infrastructure towards future readiness.
This transformative solution is another step in the direction.
Arun Bansal, Chief Executive Officer, AAHL said, “At AAHL, our vision is to redefine the airport experience through intelligent, digital-first innovations that place passengers at the heart of everything that we do, converting their travel anxiety into excitement. Our collaboration with AIONOS marks a significant step in delivering seamless and personalised journeys for travellers across our airports. Together with in-house offerings such as aviio, Adani OneApp and Airport-in-a-Box, we are building a connected ecosystem that enhances efficiency, fosters inclusivity, and sets new benchmarks for smart, sustainable and future-ready airports in India.”
CP Gurnani, Co-founder and Vice Chairman of AIONOS, said, “We are excited to embark on this transformative journey with AAHL. Our collaboration is a testament to our shared vision of leveraging advanced technologies to offer exceptional customer experience. At AIONOS, we are committed to delivering innovative solutions that empower enterprises to navigate the complexities of the digital age and achieve their strategic objectives.”
This pioneering collaboration between AAHL and AIONOS exemplifies AAHL’s commitment to pioneering digital innovation and elevating every aspect of the passenger experience. By leveraging cutting-edge AI technology, AAHL is not only enhancing operational efficiency and inclusivity but also reinforcing its position as a forward-thinking leader in the aviation sector. This partnership marks a significant milestone in AAHL’s journey to redefine airport services, ensuring that travellers enjoy seamless, personalised support at every touchpoint, now and into the future.
ANNEXURE
Key Initiatives Driving Digital Transformation at AAHL-operated Airports
aviio – Airports in Your Pocket
Developed by AAHL, aviio supports a wide range of airport stakeholders including airport operators, airlines, security agencies, ground handlers, and service providers in streamlining operations. It delivers timely information, streamlines processes, and enhances collaboration to ensure smoother operations. The platform bridges the biggest silos that exist in the aviation industry today by democratising data and making it accessible across partner ecosystems, including airlines, regulatory bodies, and concessionaires. The platform is designed to alleviate travel anxiety, empowering passengers to plan and enjoy their journey with confidence.
Adani OneApp – Your Travel Companion
Adani OneApp integrates all airport services into a single, user-friendly digital platform. Passengers can:
- Access Adani Rewards, India’s first airport-specific loyalty programme covering F&B, retail, duty-free, parking, and meet & greet services.
- Pre-book lounges, check card eligibility, and enjoy queue-free access with the digital lounge experience.
- Browse and shop from an extensive catalogue of F&B and retail, with services such as Delivery at Gate, Multi-cart Orders, and Duty-Free group orders.
- Navigate the airport with live flight tracking, instant updates, and seamless Wi-Fi connectivity.
- Use Park & Fly for a hassle-free parking experience.
Since its launch, the platform has added over 1,200 key performance indicators and 60 features, making data available to passengers across airports.
Airport in a Box: Infrastructure for Future-Ready Airports
Airport in a Box is a comprehensive solution that supports the development of airports with advanced infrastructure and technology integration. It focuses on creating a robust framework that supports operations today and scales for future requirements. This initiative is aimed at future-proofing infrastructure – focuses on investments that ensure scalability and readiness for onboarding new airports. By enabling plug-and-play systems and delivering digital twins, capacity expansions are no longer treated as disjointed projects but are seamlessly integrated into digital-native operations.