Union Home Minister Amit Shah on Sunday launched Gujarat’s Dial 112 Emergency Response Support System (ERSS), calling it a major step towards smart policing and part of Prime Minister Narendra Modi’s vision for stronger internal security.
The new helpline merges multiple emergency numbers—including 100 (police), 108 (ambulance), 101 (fire), 181 (women’s help), 1058 (child helpline), and disaster lines 1070 and 1077—into a single toll-free number, aimed at ending public confusion and ensuring faster response.The project will be managed through a 24×7 State Emergency Response Centre in Ahmedabad, equipped with a 150-seat call centre linked to GPS-enabled vehicles.
Calls will be automatically connected to the nearest police, ambulance, or fire service. Shah also flagged off Jan Rakshak vehicles with advanced tracking and communication systems, besides inaugurating ₹217 crore worth of police housing projects.
Highlighting the Modi government’s internal security record, Shah said India has sent strong messages through surgical strikes and counter-terror operations, while pursuing a zero-tolerance policy against terrorism, Naxalism, and insurgency. He claimed Naxalism would be completely eliminated by March 2026.
In Gujarat, he said, border areas were fortified under Modi’s tenure as chief minister, making them “impenetrable fortresses.” Shah contrasted this with the Congress era, when Ahmedabad was under curfew for over 250 days due to communal riots.