In a recent incident, an IIM student received soap instead of the laptop he ordered from Flipkart. India Today Tech obtained an official statement from the company.
• A student orders a laptop from Flipkart and instead receives soap.
• Flipkart issues an official statement.
• Flipkart invites customers to test open box delivery.
• This isn’t the first time something like this has occurred. In a recent incident, a Flipkart customer ordered a laptop but never received it. Instead, the delivery agent brought a bottle of detergent soap. Flipkart has issued an official statement on the matter, stating that the customer has been refunded.
Yashaswi Sharma, an IIM Ahmedabad student, ordered a laptop for his father during the ongoing Flipkart Big Billion Days. However, when the package arrived, instead of the laptop, he received detergent bar soap. Sharma took to social media to tell the story of the delivery scam. Flipkart quickly addressed the issue and issued a refund for the faulty order.
In simple words, Flipkart offers the Open Box option to customers with which they can have the delivery box open at the time of delivery. Explaining the Open Box Delivery policy, the spokesperson said, “Flipkart’s Open Box Delivery is an initiative dedicated to safeguarding the customer’s interests. As part of the Open Box Delivery process, Flipkart Wishmasters (delivery partner) opens the product at the time of delivery, in front of the customer. Customers need to accept the delivery only when their orders are present in an intact state and then share the OTP. This prevents any financial liability on part of the customer. This is an extension of the various initiatives that Flipkart has undertaken over the years to improve the overall customer experience and build a superior supply chain.” In this specific matter, Sharma noted that his father was not aware of Flipkart’s Open Box Delivery option.
Such incidents have become quite common in recent years, so the next time you order from Flipkart, make sure to select the Open Box delivery option. The option could be extremely useful when placing a large order, such as an electronic product or a home appliance.