An IndiGo flyer has claimed that during a recent flight, the cabin crew refused food to his six-year-old daughter because they had to serve the corporate clients first.
The child cried throughout the flight, he added. Taking to Twitter, the flyer who goes by Dr. OBGYN (@drnngujarathi), shared his experience, “The great IndiGo6E experience: My six-year-old kid was hungry. Requested the cabin crew to give her any food available, and willing to pay for it.
Even on repeated requests, they refused saying they will serve corporate clients first. My daughter kept crying during the whole flight but they (the cabin crew) didn’t serve (food to her).”
Responding to the tweet, an IndiGo representative commented, “Sir, we understand what you must have gone through. Hope she is fine now. We’ll certainly look into it and will connect with you tomorrow during working hours at your registered number.”
Another representative of the airline also reached out to the flyer and wrote, “Sir, thank you for speaking with us.
We apologise for such an experience and have shared your feedback with the concerned team for a further review so as to avoid recurrences. We look forward to serving you better in future.”
Twitter users, however, were divided over the incident. A section of them blamed the airline while some blame the parent for flying without carrying food with them.
One said, Surprised. Indigo is wrong. What are you as a parent. You had many options. pre book with airline. Carry some biscuits for your own child. We always do that. My child is my responsibility not of the whole world.