Ahmedabad residents are facing difficulties registering civic complaints through the Ahmedabad Municipal Corporation’s (AMC) mobile applications. The problems are affecting reports related to potholes, waterlogging, recurring road cave-ins, damaged manhole covers and unhygienic public toilets.

The CCRS CITIZEN app has reportedly remained non-functional on iPhones for nearly two months following a software update, while users have also reported glitches in the AMC SEVA application.

The problem has left citizens uncertain about whether their complaints have been successfully registered. Shailesh Joshi, a businessman from Ghatlodia, experienced the issue on Monday night when he tried to report a pothole near a Jantanagar crossing through the AMC SEVA app. The application failed to confirm whether his complaint had been submitted.

He also faced difficulties reinstalling the app through Apple’s App Store, raising concerns about compatibility with iOS devices.

“The AMC CCRS app has been non-functional on iPhones for nearly two months following an update. Even after some issues were addressed, glitches continued. Sometimes, complaint details do not appear, and users cannot confirm whether photographs have been uploaded successfully,” Joshi said.

Civic Group Highlights Multiple Technical Issues

Civic organisation Aabad Ahmedabad has raised the matter with the municipal commissioner, pointing out that both applications have faced problems following recent software updates.

According to the organisation’s representation, users of AMC SEVA and CCRS are struggling to register complaints, access complaint records and upload photographs successfully.

In some cases, complaints do not appear in the view section of AMC SEVA even after users receive official confirmation messages. The organisation also alleged that CCRS limits users to just two or three complaints per category each day.

Other reported problems include inaccurate location tracking and photographs failing to display properly within the applications.

Citizens Allegedly Directed to Contact Officials Directly

The organisation has also raised concerns about the impact of these technical failures on the civic grievance redressal system.

According to its representation, some municipal employees are encouraging residents to contact them directly instead of registering complaints online. The group alleged that reopening official complaint tickets could expose employees to penalties.

It also questioned why residents are required to select their municipal ward manually when the applications already collect location information.

Civic Group Seeks Immediate Action

Jatin Sheth, president of Aabad Ahmedabad, said residents should not have to struggle with faulty digital systems while dealing with problems related to civic infrastructure.

The organisation has urged the AMC to thoroughly test software updates before making them available to the public. It has also called for residents to be informed about technical issues and updates through SMS alerts and local media.

Kamal Joshi, honorary joint secretary of the organisation, offered free technical guidance from citizens with IT expertise to help resolve the problems affecting the civic applications.

With Ahmedabad preparing to host the Commonwealth Games in 2030, the organisation stressed that a reliable digital grievance redressal system is essential for improving municipal accountability and ensuring that citizens’ complaints receive timely attention.