The central government has made a significant announcement. The Telecom Regulatory Authority of India (TRAI) recently issued new regulations for the.
country’s over 1.2 billion mobile users, significantly reducing recharge costs.
A revolutionary decision by the Modi government. This decision is taken to bring transparency in mobile services and ensure customer convenience.
The new guidelines are especially important for feature phone users, senior citizens, and people in rural areas.
TRAI has introduced special benefits for 2G feature phone users under the 12th amendment of the Consumer Protection Regulation.
Users in this group can now get specific special tariff vouchers for voice and SMS services only. This is especially convenient for senior citizens and rural populations.
Previously, the validity of special tariff vouchers was 90 days. But according to the new rules, this period has been extended to 365 days or one year. This will reduce the hassle of long-term recharges for users and save costs.
TRAI had earlier introduced a system of color coding for physical recharge vouchers. According to the new guidelines, this has been cancelled. This will make the recharge process easier and less confusing for customers.
New benefits for customers
These guidelines have brought great relief to dual SIM and feature phone users at a time of rising mobile service prices. They can keep their SIM active through cheap recharge plans.
These new regulations of TRAI have been formulated through consultation with various stakeholders. It is likely to be effective within the next few weeks.