Many ICICI Bank customers have raised concerns on social media platform X (previously known as Twitter) about a glitch on the iMobile app.
On their iMobile app, a number of users have claimed to be able to access details of other customers (people they don’t even know) – these include credit card details.
This worrisome as this becomes simple for a person to use someone else’s credit card details fraudulently for overseas transactions because iMobile displays the complete card number, expiration date, and CVV and allows users to adjust the settings for foreign transactions, as per the tweets from customers.
If you are able to see other people’s card and account details, make sure to raise the complaint to avoid and any misuse.
What ICICI Bank has said about the tech glitch
“Our customers are our utmost priority and we are wholeheartedly dedicated to safe guarding their interests. It has come to our notice that about 17,000 new credit cards which were issued in the past few days were erroneously mapped in our digital channels to wrong users. They constitute about 0.1% of the Bank’s credit card portfolio. As an immediate measure, we have blocked these cards and are issuing new ones to the customers. We regret the inconvenience caused. No instance of misuse of a card from this set has been reported to us. However, we assure that the Bank will appropriately compensate a customer in case of any financial loss,” said a statement from an ICICI Bank spokesperson.
Serious Security Glitch in ICICI Bank’s iMobile Alert!!! Several users have reported being able to view other customers’ ICICI Bank credit cards on their iMobile app. Since the full card number, expiry date, and CVV are visible on iMobile, and one can manage international transaction settings, it’s easy for someone to misuse another person’s credit card for international transactions. Requesting @ICICIBank to fix this issue as soon as possible. And @RBI, please review ICICI Bank’s security systems.