IndiGo airline has been experiencing a system outage since 12:30 pm on Saturday, disrupting flight operations and ground services at airports.
The technical glitch has left passengers unable to board or book tickets, causing many to be stranded at airports.
Stranded passengers are urging the DGCA to take action
Several passengers have turned to the social media platform X to share their frustrations, calling on the Directorate General of Civil Aviation (DGCA) to take notice.
One of the passengers wrote, “@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering @DGCAIndia please notice.”
Another passenger wrote, “@IndiGo6E your services are down. I’m not able to book any Indigo flight on any platform including your own!”
The airline replied to the passenger, writing, “Mr Priyatham, we regret your recent experience with the user interface. We request you to DM us your PNR along with a snapshot of the error to check and assist.”
IndiGo issues alert
The airline later took to X and wrote, “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport.”
Assuring assistance to the stranded passengers, it wrote, “Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time.”