In the digital era, online money transfers via smartphones and UPI (Unified Payments Interface) have become common. However, errors such as sending money to the wrong account can lead to financial loss. Fortunately, with prompt action, you can often recover your funds within 48 to 72 hours. Here’s a step-by-step guide to help you navigate the process:
File a Complaint with Your Bank’s Customer Service
Contact Your Bank:
Immediately report the erroneous transaction to your bank’s customer service center. You can also reach out to your UPI service provider directly.
Call Toll-Free Number: Dial 1800-120-1740 and provide all relevant payment details. This action is in line with RBI guidelines.
UPI App Support: Alternatively, contact the customer support of the UPI app used (e.g., GPay, PhonePe, Paytm).
File a Complaint on the NPCI Portal
Visit NPCI Website: Go to the official NPCI website and click on “Contact Us”.
Submit Your Details: Enter your name, email ID, and other required information. Choose “Dispute Redressal Mechanism”.
Enter Transaction Details: Provide the UPI transaction ID, virtual payment address, amount transferred, transaction date, email ID, and mobile number.
Select the Issue: Choose “Wrongly transferred to another account” and submit the form.
Contact the Recipient or File a Police Complaint
Direct Contact: If possible, reach out to the recipient or the bank where the money was sent. Explain the situation and request a refund.
File a Police Complaint: For larger amounts or if recovery efforts are unsuccessful, consider filing a police complaint to aid in the recovery process.