The Ministry of Civil Aviation has issued show cause notices to both Indigo and Mumbai airport after a video of passengers sitting on the tarmac and eating food went viral on social media. Both parties have been asked to provide an explannation on the matter by today.
“If replies are not received in the given time, then enforcement action, including financial penalty, will be initiated,” the ministry warned.
The show cause notices were issued this morning after Civil Aviation Minister Jyotiraditya Scindia held a meeting with all ministry officials last midnight. The ministry has held both Mumbai airport and IndiGo responsible for the incident and blamed them for not being “proactive in anticipating the situation and making the appropriate facilitation arrangements for passengers at the airport”.
“The aircraft was allotted a remote bay C-33 (instead of a Contact Stand – an aircraft parking stand that is suitable for walking passengers to and from an aircraft from an allocated boarding gate), which further added to passenger woes and deprived them the opportunity to avail basic facilities like restrooms and refreshments at the terminal,” the government notice read.
The ministry further said that the flight operation happened without taking “passenger convenience, laid down security norms and operational issues into account”.