On Thursday, passengers flying from Ahmedabad to Mumbai got stuck at the airport after a Go First flight was delayed by 4.5 hours, causing chaos. According to reports, the lengthy delay sparked a heated debate between customers and Go First workers at Sardar Vallabhbhai Patel International Airport.
Go The first flight, G8 459, was due to depart from Ahmedabad at 8:55 a.m. However, after learning of the two-hour delay, 186 people flying to Mumbai began to congregate at Gate number 3.
Tensions erupted as contradicting information was displayed on the screen. Passengers were perplexed when one screen suggested a departure time of 12:55 p.m. and another indicated a take-off time of 1:30 p.m. The situation became much more tense when several passengers found that the flight had not yet left Mumbai.
According to reports, Go First said that passengers were told in advance of the flight’s rescheduling. However, it did not appear that this had any effect on the disgruntled passengers.
Although the passengers boarded their flight, which took off at 1:35 p.m., many were dissatisfied with Go First’s service.
This is not the first time Go First passengers have been inconvenienced by a delayed flight. Earlier this month, many Go First flights from Mumbai were delayed or cancelled, causing congestion at Mumbai International Airport’s Terminal 1.
On April 12, Go First passengers on the Mumbai-Delhi and Mumbai-Bengaluru routes were impacted due to an inbound flight delay. The situation became so tense that passengers launched a sit-down protest.
According to reports, Go First flight G8 345 from Mumbai to Delhi was delayed for 7.5 hours that day. The G8 325 Mumbai-Bengaluru flight took off at 6.05 a.m. on April 13 following an eight-hour delay.
Go First is one of the country’s most popular low-cost carriers. According to Wadia group, which owns the Go First airline, is in talks with strategic partners to either sell a large stake in the company or altogether depart the airline.
In FY22, Go First posted its largest annual financial loss to date and is dealing with major operational challenges. Due to supply chain issues connected to Pratt & Whitney (P&W) jet engines, half of Go First’s fleet has been grounded.