Passengers on the newly launched Akasa Air faced hardship on Tuesday when their flight from Ahmedabad to Bengaluru was cancelled at the last minute due to technical issues. According to a passenger, this caused chaos at the airline’s check-in counters, with passengers demanding alternative flights to their destination.
The flight, Akasa Air QP 1332, was scheduled to depart at 9.55 p.m., but the airline informed passengers over the phone that it had been rescheduled for 10.55 p.m.
At 10.30 pm, they said that they have cancelled the flight due to some “technical” reasons, he said.
Akasa Air passengers accuse the airline of cancelling the flight at the last minute and failing to provide food or lodging to the stranded passengers.
“The airline said that we can fly on Wednesday at the same time. But it did not offer passengers food or hotel accommodation. It told us to take a refund or wait till tomorrow at the airport,” the passenger alleged.
An airline spokesperson confirmed that the fight was cancelled on the technical grounds.
“The flight has been cancelled due to technical reasons. The aircraft is grounded and being inspected. The passengers have been given the option either to avail the full refund or make arrangements in a hotel on their own and the airline will disburse that amount,” said a spokesperson.
Akasa Air said it has also offered reimbursement on city travel to hotels. The flight has now been scheduled for 7.35 pm on Wednesday, it said.
Akasa Air had launched its services on August 7.