With an aim to minimise inconvenience to travellers, Tata Group airlines, Air India and Air Asia agreed to accept each other’s passengers in the event of flight disruptions, according to a new agreement between them.
In this regard, Air India and Air Asia India (AAIPL) have signed a “interline considerations on irregular operations” (IROPs) agreement to provide passengers with the first available alternate flights.
This arrangement is only valid in the domestic sector for two years, beginning February 10 and ending February 9, 2O24.
“The carriage of passengers shall be on an ‘as available’ basis as determined by the airport manager of accepting airline. Decision of airport manager of accepting airline would be final as regards availability of seats,” says the IROPs agreement.
According to the agreement, Air India’s departure should not be impacted by the acceptance of stranded Air Asia India passengers.
Tata Air India has been working hard to improve their on-time performance and resolve passenger complaints. After acquiring Air India and Air India Express on January 26, the Tata Group now operates four airlines, including Vistara and AAIPL.
‘The transferring airline’s baggage allowance as shown on the original ticket of the transferring airline will apply for passengers accepted by the accepting airline. Any excess baggage not purchased with the original booking will be chargeable at accepting airline’s excess baggage policy,” the IROPS agreement said.